If for any reason, you as our valued client have not been completely satisfied with the processing and handling of your financial needs, the management of Australian Finance Solutions recommends the following steps:

Contact your AFS Finance Manager first and try to establish what your concerns are and how these may be met by us.

If you are unable to reach some form of resolution with your AFS Finance Manager, please contact:

Len Lefroy Director

Locked Bag 5,
Ellenbrook East LPO WA 6069
This email address is being protected from spambots. You need JavaScript enabled to view it.
Ph: 08 6296 7199
Fax: 08 62967099
Mob: 0411642691

If you are unable to come to a resolution with the Director of Australian Finance Solutions, there are several other organisations you may wish to contact for advice:

Australian Securities & Investment Commission (ASIC)
ASIC is Australia’s corporate, markets and financial services regulator. They contribute to Australia’s economic reputation and wellbeing by ensuring that Australia’s financial markets are fair and transparent, supported by confident and informed investors and consumers. They are an independent Commonwealth Government body and are set up under and administer the Australian Securities and Investments Commission Act (ASIC Act).

http://www.asic.gov.au
Ph: 1300 300 630

Credit Ombudsman Services Limited (COSL)
The Credit Ombudsman Service is a free and independent External Dispute Resolution (EDR) scheme approved by the Australian Securities and Investments Commission (ASIC). It provides consumers with an alternative to legal proceedings for resolving disputes with a free and impartial dispute resolution service.

http://www.creditombudsman.com.au
Ph: 1800 138 422

The Finance Brokers Association of Australia (FBAA)
The FBAA is a national association represents finance and mortgage loan writers throughout Australia, monitoring legislation and making representations to Regulators, Commonwealth Government Departments, and Members of Parliament (state and federal) as appropriate.

http://www.fbaa.com.au
Ph: (08) 6162 9212